1. INTRODUCTION

‍1.1 Energenic AE, in its capacity as a Responsible Party, recognises the constitutional right to privacy and acknowledges the importance of protecting the Personal Information of all relevant parties, as required by law.
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1.2 Energenic AE is committed to safeguarding Personal Information and ensuring that such information is processed lawfully, transparently, securely, and in accordance with POPIA and all other applicable legislation.

1.3 This Privacy Policy explains how Energenic AE collects, uses, and protects Personal Information. By providing us with your Personal Information, you consent to the processing thereof in accordance with this Policy and authorise Energenic AE, its service providers, and authorised third parties to process your Personal Information for the purposes set out herein.

1.4 For the purposes of this Policy:

• “Data Subject” means the person to whom the Personal Information relates, as defined in POPIA;
• “Personal Information” means any information relating to an identifiable, living natural person or juristic person, as defined in POPIA;
• “Responsible Party” means a public or private body which determines the purpose of and means for processing Personal Information, as defined in POPIA;
• “You” refers to the Data Subject.

1.5 Energenic AE reserves the right to amend this Policy at any time. The most current version will always be available on our website.

1.6 By accessing our website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you have any questions, please contact us at info@energenicae.co.za. If you do not agree with this Policy, please do not use our website.

1.7 This Policy applies to:
1.7.1 Individuals who interact with us in person, via email, through our website, applications, mobile platforms, or social media channels;
1.7.2 Individuals or entities who engage with us to learn about our products or services, submit enquiries, or conduct business with us;
1.7.3 Customers, suppliers, service providers, partners, and contractors;
1.7.4 Visitors to our offices, sites, or facilities.

2. PERSONAL INFORMATION WE COLLECT

‍2.1 Energenic AE may collect Personal Information:
2.1.1 Directly from Data Subjects during interactions or business relationships;
2.1.2 When products or services are supplied or purchased;
2.1.3 Through visits to our premises, website, or digital platforms;
2.1.4 From third parties where legally permitted or required.

2.2 Personal Information collected may include, but is not limited to:
2.2.1 Personal details of natural persons (name, ID or passport number, contact details, address, tax information);
2.2.2 Information relating to juristic persons (company name, registration number, VAT number, contact details, authorised representatives);2.2.3 Transactional and contractual information;
2.2.4 Supplier, contractor, and service provider details;
2.2.5 Employee-related information where applicable;
2.2.6 Any other information required by law to verify identity or conduct business.

2.3 All Personal Information provided must be accurate and up to date. Data Subjects are responsible for notifying Energenic AE of any changes.

2.4 Where Personal Information of another person or entity is provided, the Data Subject confirms that consent has been obtained.

3. USE OF PERSONAL INFORMATION
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‍3.1 Energenic AE processes Personal Information:
3.1.1 In the ordinary course of business;
3.1.2 To comply with legal and regulatory obligations;
3.1.3 With consent of the Data Subject;
3.1.4 Where otherwise permitted by law.

3.2 Personal Information may be processed for purposes including:

• Providing products and services
• Supplier and contractor onboarding
• Employment and recruitment processes
• Contract management
• B-BBEE compliance
• Marketing and communications
• Market research and analytics
• Legal compliance and enforcement
• Fraud prevention
• Accounting and record keeping
• Website and service improvement

3.3 Personal Information may be disclosed:
3.3.1 To employees, contractors, or service providers where necessary for business operations;
3.3.2 Where required by law, court order, or regulatory authority;
3.3.3 To professional advisors, auditors, or government bodies where appropriate.

3.4 All third parties processing Personal Information on our behalf are required to comply with POPIA and this Policy.

3.5 Personal Information may be transferred in the event of a corporate restructuring, merger, or sale of assets.

4. NON-PERSONALLY IDENTIFIABLE INFORMATION (NPII)

‍4.1 Our website may collect anonymous usage data that does not identify individuals.

4.2 We use cookies, analytics tools, pixel tags, and similar technologies to analyse website usage, improve performance, and measure marketing effectiveness.

4.3 These tools may collect information such as browser type, IP address, operating system, and visit duration. This data is used in aggregate form and does not identify individual users.

4.4 You may disable cookies via your browser settings; however, this may limit website functionality.

5. TRANSBORDER TRANSFER OF PERSONAL INFORMATION
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5.1 Energenic AE may transfer Personal Information across borders for purposes such as cloud-based data storage.
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5.2 In such cases, we ensure that adequate data protection safeguards are in place and that the recipient complies with POPIA or equivalent legislation.

6. SECURITY AND DATA RETENTION

‍6.1 Energenic AE has implemented appropriate technical and organisational measures to protect Personal Information.

6.2 These measures include access controls, encryption, password protection, and secure storage.

6.3 While we take reasonable steps to protect data, internet transmission is not completely secure, and use of our website is at your own risk.

6.4 In the event of a data breach, affected parties and relevant authorities will be notified in accordance with the law.

6.5 Personal Information is retained only for as long as necessary to fulfil its purpose or as required by law.

6.6 Our services are not intended for individuals under the age of 18 or those lacking legal capacity.